Payment, delivery & returns

Payment

Our websites uses SSL for a secure environment. We don't charge additional payment fees.
In our webshop you can pay with the methods below. We don't offer the 'cash on delivery' method.


payment_logos

Delivery

By default we ship with DPD, DHL, Sandd and PostNL. Based on the size and weight of the products in the shopping cart our shop determines the best shipping method. We do not charge any shipping costs for orders above € 200,-

orders we receive (on working days) will be shipped at
from monday 3:30pm until tuesday 3:30pm tuesday 4:00pm
from tuesday 3:30pm until wednesday 3:30pm wednesday 4:00pm
from wednesday 3:30pm unti thursday 3:30pm thursday 4:00pm
from thursday 3:30pm until friday 3:30pm friday 4:00pm
from friday 3:30pm until monday 3:30pm monday 4:00pm


For special payment/delivery requests please contact us.

Returns

If a product does not meet your requirements, it can be returned. This must be done within 14 days after you have received the product. We kindly ask you to write the reason for the return on the invoice so that we can note this for our records.

Because of the administrative procedures it is not possible for us to exchange a product for another product. We recommend that you return the unwanted product and order the desired product in our webshop. This can be directly or as soon as you have received the refund of the returned product from us.

The products to be returned should, if reasonably possible, be provided with the original packaging and not used or damaged.

Please note that all shipments to us must be provided with (a copy of) the original invoice so that we know what order it is.
An RMA number that other shops often work with is therefore not necessary.

The refund of the purchase amount and the shipping costs will be paid within 14 days after receipt of the return shipment.
Please note: the cost of sending the customer to Wood and Tools will not be refunded and returns are in all cases at the risk of the buyer.

Wood and Tools uses for reimbursement the same means of payment that the consumer has used (if technically possible), unless the consumer agrees to another method. The refund is free for the consumer.

The return shipment should be addressed in the following way:

Wood and Tools
Kernreactorstraat 24A
3903 LG Veenendaal
The Netherlands

www.woodandtools.com
info@woodandtools.com


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